Spa Front Desk Attendant Hilton Clearwater Beach Resort & Spa is looking for a Spa Front Desk Attendant to join our team. Ideal candidate will have a background in hospitality and/or some experience in a resort spa/salon environment. This up-beat, friendly person will be the face of the spa to include greeting guests, scheduling spa service appointments, keeping operations running smoothly & promoting retail products. Must be able to handle a fast pace, multiple guests at a time, be adept or quick to learn scheduling software & point of sale registers. Must have good working knowledge basic computer skills (excel, pdf files, & word), great email & phone etiquette and confident with basic math skills (like addition/subtraction & percentages). Responsibilities also include back of house tasks like spa cleanliness & stocking, locker room/lounge clean up and start-of-day/end of-day closing check lists with other administrative duties as assigned. Must be available for some closing (until 6:30 -7pm) and weekend shifts. We open 365 days per year and rotate holiday shifts as needed. Qualifications and Skills Must have strong computer (Word/Excel/Adobe/scheduling software) & phone skills. There will be a onsite computer assessment for 2nd interviews. Truly detail-oriented with a very professional, calm & soothing demeanor. Able to read and poignantly write emails. Able to speak professionally on the phone. Able to complete forms/reports as require and effectively present information in one-on-one and small group situations to guests and other associates. Achieve positive guest relations and maximize guest satisfaction. Work without constant direct supervision and keep busy with various projects. Needs to be able to handle stressful situations (i.e. multiple guests checking in/out at the same time) 1-year experience at a resort spa is preferred, must be a service minded individual with a positive attitude that truly enjoys helping others. Spa-Soft Experience a plus! Compensation/Additional Benefits Hourly Pay + Share of House Tip Pool, plus 10% retail sales commission Various Hotel Room/Travel Discounts Product Knowledge Training Part Time hours with potential for Full Time *We provide onsite parking for employees during working hours *Discounted lunch meal in our employee cafeteria *Uniforms provided We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. E.O.E. Hilton Clearwater Beach Resort & Spa is owned and managed by Crestview Management, LLC.
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